Beforehand — free guidance for New Zealand families

What to do when someone dies

If someone has just died,
you don't need to do everything today. Take your time — the guidance below will walk you through it.

Step-by-step guidance for the first hours, days, and weeks. What to do right now, who to contact, and what can wait.

What funerals actually cost in NZ, broken down by type and region. Your options from direct cremation to full service.

Probate, intestacy, relationship property, and what happens if there's no will.

Every agency, bank, and service you need to contact — with phone numbers and what to say.

Funeral grants, ACC entitlements, and other financial support available in NZ.

Bereavement support services, counselling, crisis lines, and bereavement leave entitlements.

Phone scripts for banks, Work and Income, IRD, and other agencies — so you're not going in cold.

Tangihanga, Pacific customs, Muslim, Jewish, Hindu, and other religious funeral requirements.

Need to talk to someone now?
Call or text 1737 — free, 24/7, trained counsellors.
Lifeline: 0800 543 354